We appreciate your patience during the EnergyCAP service interruption. While essential infrastructure updates and optimizations have been completed, some parts of the service remain in a degraded state. Our engineering team is working diligently to resolve these issues. If you have inquiries or issues, please don't hesitate to reach out to our support team at https://helpcenter.energycap.com
Posted Apr 23, 2024 - 10:58 EDT
Update
We appreciate your patience during the EnergyCAP service interruption. All essential infrastructure updates and optimizations have been completed. If you have any urgent concerns, inquiries, or issues, please don't hesitate to reach out to our support team at https://helpcenter.energycap.com.
Thank you, again, for your understanding and patience.
Posted Apr 21, 2024 - 22:43 EDT
Verifying
Verification is currently underway for the maintenance items.
Posted Apr 21, 2024 - 01:15 EDT
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Apr 20, 2024 - 13:55 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 20, 2024 - 08:01 EDT
Scheduled
EnergyCAP service will be interrupted next month April 20 - 22, 2024. During this maintenance window, our technical team will be conducting essential infrastructure updates and optimizations to enhance the performance and reliability of our services. As a result, access to EnergyCAP UtilityManagement and EnergyCAP CarbonHub will be temporarily unavailable for up to 24 hours starting on April 20th.
Additional services including Bill CAPture, Report Designer BI, and Bill Images may be temporarily unavailable for up to 48 hours. Bill CAPture processing will be paused at the beginning of the maintenance window and resumed automatically once maintenance is completed.
Start Time: April 20th 8:00AM ET All listed services
Expected End Time: April 21st 8:00AM ET (up to 24 hours) UtilityManagement and CarbonHub
April 22nd 8:00AM ET (up to 48 hours) Bill CAPture, Report Designer BI, and Bill Images
We understand the inconvenience this may cause and assure you that our team will work diligently to complete the maintenance as quickly as possible. Our goal is to minimize disruption and provide you with a more robust and efficient platform.
We appreciate your patience and understanding.
If you have any urgent concerns or inquiries, please don't hesitate to reach out to our support team at https://helpcenter.energycap.com.