EnergyCAP Status

All Systems Operational

CarbonHub Operational

UtilityManagement Operational

SmartAnalytics US Operational

SmartAnalytics EU Operational

EnergyCAP Enterprise Operational

EnergyCAP Optimum Operational

EnergyCAP FedRAMP Operational

EnergyCAP Professional Operational

EnergyCAP Express Operational

EnergyCAP Express (Canada) Operational

EnergyCAP Home Operational

EnergyCAP Consulting Platform Operational

EnergyCAP Implementation Operational

EnergyCAP Legacy Enterprise Operational

EnergyCAP Utility Platform Operational

Bill CAPture Operational

WeatherDataDepot Operational

Report Designer BI Operational

Read-Only Data Access Operational

ENERGY STAR® Services Operational

Weather Services Operational

Geolocation Services Operational

Client Automation Operational

Utility Platform Services Operational

Bill Images Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

Elevated API Errors

Resolved - This incident has been resolved. The underlying issue was traced to an operating system problem with a particular host virtual machine. All relevant data was migrated from the damaged infrastructure while it was repaired over night and the repair was monitored for effectiveness. At this time it has been stable for several hours so the issue is being marked as resolved.
Oct 15, 08:46 EDT

Update - We are continuing to investigate this issue. Automated recovery is proving effective at mitigating the problem and minimizing the impact, but the root cause is still unknown.
Oct 14, 17:29 EDT

Update - We are able to observe the problem happening and are able to recover from it relatively quickly, but have not yet found the underlying cause. We have temporarily put automated recovery processes in place to minimize disruption while we investigate the issue further. This limits the impact when the disruption occurs but does not eliminate it completely. So far only a subset of our infrastructure is experiencing the issue and therefore only a subset of customers are seeing the intermittent disruptions.
Oct 14, 16:20 EDT

Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Oct 14, 14:20 EDT

Oct 14, 2024

Elevated API Errors

Resolved - This incident has been resolved.
Oct 14, 08:19 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 07:36 EDT

Update - We think we have identified the issue and are working toward resolution
Oct 14, 06:50 EDT

Identified - We're experiencing an elevated level of API errors and are currently looking into the issue.
Oct 14, 06:09 EDT

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

Elevated API Errors

Resolved - This incident has been resolved.
Oct 11, 17:41 EDT

Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Oct 11, 17:18 EDT

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

Elevated API Errors

Resolved - This incident has been resolved
Oct 8, 16:59 EDT

Update - Intermittent availability issues with Utility Services (one or two minutes at a time, spaced out by one or two hours in most cases) have been observed. The process has now been stable for 5 hours.
Oct 8, 16:59 EDT

Monitoring - A fix has been implemented and we are monitoring results.
Oct 8, 13:29 EDT

Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Oct 8, 13:16 EDT

Elevated API Errors

Resolved - This incident has been resolved.
Oct 8, 10:01 EDT

Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Oct 8, 07:30 EDT