All Systems Operational
CarbonHub Operational
UtilityManagement Operational
SmartAnalytics US Operational
SmartAnalytics EU Operational
EnergyCAP Enterprise Operational
EnergyCAP Optimum Operational
EnergyCAP FedRAMP Operational
EnergyCAP Professional Operational
EnergyCAP Express Operational
EnergyCAP Express (Canada) Operational
EnergyCAP Home Operational
EnergyCAP Consulting Platform Operational
EnergyCAP Implementation Operational
EnergyCAP Legacy Enterprise Operational
EnergyCAP Utility Platform Operational
Bill CAPture Operational
WeatherDataDepot Operational
Report Designer BI Operational
Read-Only Data Access Operational
ENERGY STAR® Services Operational
Weather Services Operational
Geolocation Services Operational
Client Automation Operational
Utility Platform Services Operational
Bill Images Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024
Elevated Errors
Resolved - This incident has been resolved.
Jul 21, 00:28 EDT
Update - We are continuing to monitor the CrowdStrike issue that is impacting many services and systems across the globe. As of 8:53AM ET, all EnergyCAP services and system should be fully operational. If you continue to experience elevated errors, please contact EnergyCAP Support (https://helpcenter.energycap.com).
Jul 19, 08:56 EDT
Update - We are continuing to monitor for any further issues.
Jul 19, 07:31 EDT
Update - One of our upstream providers continues to have elevated errors. A fix has been implemented to reduce residual effects.
Jul 18, 20:51 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 20:20 EDT
Investigating - We are investigating issues related to connectively within our infrastructure.
Jul 18, 19:15 EDT
Jul 20, 2024

No incidents reported.

Jul 19, 2024
Jul 18, 2024
Emergency Maintenance: Database infrastructure
Resolved - This incident has been resolved.
Jul 18, 04:46 EDT
Update - We are continuing to monitor for any further issues.
Jul 18, 00:46 EDT
Monitoring - Emergency maintenance is being performed on our database infrastructure. Services may be unavailable for a few moments as infrastructure is restarted.
Jul 17, 23:02 EDT
Jul 17, 2024
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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