All Systems Operational
CarbonHub Operational
UtilityManagement Operational
SmartAnalytics US Operational
SmartAnalytics EU Operational
EnergyCAP Enterprise Operational
EnergyCAP Optimum Operational
EnergyCAP FedRAMP Operational
EnergyCAP Professional Operational
EnergyCAP Express Operational
EnergyCAP Express (Canada) Operational
EnergyCAP Home Operational
EnergyCAP Consulting Platform Operational
EnergyCAP Implementation Operational
EnergyCAP Legacy Enterprise Operational
EnergyCAP Utility Platform Operational
BillCAPture Operational
WeatherDataDepot Operational
Report Designer BI Operational
Read-Only Data Access Operational
ENERGY STAR® Services Operational
Weather Services Operational
Geolocation Services Operational
Client Automation Operational
Utility Platform Services Operational
Bill Images Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 27, 2024

No incidents reported today.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024
Service Degradation
Resolved - This incident has been resolved.
Apr 24, 10:20 EDT
Monitoring - Updates have been applied to the service to resolve the majority of the issues. A few small issues remain and further updates are planned to resolve them soon. We will continue to monitor for unresolved problems and provide updates as they become available. Thank you for your patience as we seek to improve the service and our processes.
Apr 23, 17:37 EDT
Identified - The majority of the service is available, but some areas are experiencing errors. The engineering team is validating fixes for the affected areas and expecting to release a solution as soon as it is available.
Apr 23, 11:04 EDT
Scheduled maintenance: Infrastructure
Completed - The scheduled maintenance has been completed.
Apr 24, 10:20 EDT
Update - We appreciate your patience during the EnergyCAP service interruption. While essential infrastructure updates and optimizations have been completed, some parts of the service remain in a degraded state. Our engineering team is working diligently to resolve these issues. If you have inquiries or issues, please don't hesitate to reach out to our support team at https://helpcenter.energycap.com
Apr 23, 10:58 EDT
Update - We appreciate your patience during the EnergyCAP service interruption. All essential infrastructure updates and optimizations have been completed. If you have any urgent concerns, inquiries, or issues, please don't hesitate to reach out to our support team at https://helpcenter.energycap.com.

Thank you, again, for your understanding and patience.
Apr 21, 22:43 EDT
Verifying - Verification is currently underway for the maintenance items.
Apr 21, 01:15 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 20, 13:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 08:01 EDT
Scheduled - EnergyCAP service will be interrupted next month April 20 - 22, 2024. During this maintenance window, our technical team will be conducting essential infrastructure updates and optimizations to enhance the performance and reliability of our services. As a result, access to EnergyCAP UtilityManagement and EnergyCAP CarbonHub will be temporarily unavailable for up to 24 hours starting on April 20th.

Additional services including Bill CAPture, Report Designer BI, and Bill Images may be temporarily unavailable for up to 48 hours. Bill CAPture processing will be paused at the beginning of the maintenance window and resumed automatically once maintenance is completed.

Start Time:
April 20th 8:00AM ET
All listed services

Expected End Time:
April 21st 8:00AM ET (up to 24 hours)
UtilityManagement and CarbonHub

April 22nd 8:00AM ET (up to 48 hours)
Bill CAPture, Report Designer BI, and Bill Images



We understand the inconvenience this may cause and assure you that our team will work diligently to complete the maintenance as quickly as possible. Our goal is to minimize disruption and provide you with a more robust and efficient platform.

We appreciate your patience and understanding.

If you have any urgent concerns or inquiries, please don't hesitate to reach out to our support team at https://helpcenter.energycap.com.

You can monitor progress of this upgrade at https://status.energycap.com.

Thank you for your understanding and patience.
Mar 21, 14:22 EDT
Apr 23, 2024
Apr 22, 2024

No incidents reported.

Apr 21, 2024
Apr 20, 2024
Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

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