Degraded Performance

Incident Report for EnergyCAP

Resolved

This incident has been resolved.

Posted Sep 24, 2023 - 21:54 EDT

Update

We are continuing to monitor for future issues.

Posted Sep 21, 2023 - 09:35 EDT

Monitoring

We continue to monitor slower than normal response times.

Posted Sep 20, 2023 - 10:41 EDT

Investigating

We are actively monitoring increased latency and slow response times. Our team is actively working to resolve the issue and restore full performance.

Posted Sep 18, 2023 - 15:54 EDT

This incident affected: EnergyCAP Enterprise, EnergyCAP Optimum, EnergyCAP FedRAMP, EnergyCAP Professional, EnergyCAP Express, EnergyCAP Express (Canada), EnergyCAP Home, EnergyCAP Consulting Platform, EnergyCAP Implementation, EnergyCAP Utility Platform, and Bill CAPture.