This incident has been resolved. We will continue to monitor any performance impacts caused by this incident.
Posted Oct 27, 2022 - 10:26 EDT
Monitoring
The increased connectivity errors were due to issues with the underlying virtualization platform. A fix has been implemented and we continue to monitor the results. We expect degraded performance while services balance increased load.
Posted Oct 27, 2022 - 09:09 EDT
Investigating
We are currently investigating increased connectivity errors in specific environments. We are investigating. We will provide an update within the next hour.
Posted Oct 27, 2022 - 07:47 EDT
This incident affected: EnergyCAP Enterprise, EnergyCAP Professional, EnergyCAP Express, and EnergyCAP Express (Canada).